Sales Executive

About the role

Join Chitralekha Shopping Mall as a Sales Executive in the Men's Wear division and become a part of one of North Bihar's most trusted fashion retail brands. The role involves assisting customers in selecting the right apparel and accessories from our wide range of national and semi-national menswear brands while delivering an exceptional shopping experience. The ideal candidate should be customer-focused, passionate about fashion, confident in sales, and committed to achieving individual and store sales targets through excellent product knowledge and professional service.

Responsibilities

• Welcome customers warmly and understand their clothing requirements.
• Assist customers in selecting suitable products from all Men's Wear categories.
• Achieve daily, weekly and monthly individual sales targets.
• Recommend complementary products to increase average bill value.
• Maintain complete knowledge of product features, sizes, fabrics, fits and current fashion trends.
• Provide accurate information regarding offers, discounts, loyalty programs and exchange policies.
• Ensure attractive visual merchandising and proper product display in the assigned section.
• Arrange merchandise neatly and replenish stock on the sales floor.
• Monitor stock availability and coordinate with the inventory team for replenishment.
• Handle customer queries and complaints professionally to ensure complete customer satisfaction.
• Build long-term customer relationships and encourage repeat visits.
• Assist customers during billing whenever required.
• Maintain cleanliness and organization of the department at all times.
• Follow company SOPs, grooming standards and customer service guidelines.
• Support the store team during promotional events, festive sales and new product launches.
• Work collaboratively with team members to achieve overall store sales objectives.

Requirements

• Minimum 1 year of experience in retail sales, preferably in apparel or fashion.
• Good communication and interpersonal skills.
• Ability to understand customer needs and recommend suitable products.
• Basic knowledge of men's apparel, fabrics and garment fitting.
• Strong sales orientation with target achievement mindset.
• Ability to work in a fast-paced retail environment.
• Pleasing personality with professional grooming.
• Honest, punctual and disciplined work ethic.

Preferred skills

• Experience in selling branded men's apparel.
• Knowledge of formal wear, casual wear, ethnic wear and accessories.
• Excellent customer relationship management skills.
• Strong negotiation and persuasive selling abilities.
• Upselling and cross-selling expertise.
• Ability to identify customer preferences quickly.
• Understanding of current fashion and seasonal trends.
• Basic computer and POS billing knowledge.
• Ability to work effectively as part of a team.
• Positive attitude with enthusiasm for retail sales.
• Ability to build customer loyalty through exceptional service.

How to apply

Submit your application online with your CV and a passport-size photo. Our HR team will review your profile and contact you by email if shortlisted.